At , we want you to be completely satisfied with your purchase. If you are not satisfied with the quality or condition of your groceries, we offer a hassle-free return and refund policy. This policy outlines the terms and conditions for returning products and receiving refunds.

1. Eligibility for Returns

You are eligible to return a product under the following conditions:

• The product is damaged, spoiled, or defective upon delivery
• The product does not match the order or description
• The return request is made within 24 hours of delivery
• The product is in its original condition (unopened and unprepared)
• You have proof of purchase (order confirmation via WhatsApp)

2. Non-Returnable Items

The following items cannot be returned:

• Perishable items that have been opened or consumed
• Items that show signs of tampering or misuse
• Products without valid proof of purchase
• Items returned after 24 hours of delivery
• Custom or made-to-order items (if applicable)

3. How to Initiate a Return

To return a product, please follow these steps:

• Contact us via WhatsApp or phone within 24 hours of delivery
• Provide your order number and reason for the return
• Take clear photos of the damaged or defective product
• Share the photos with us for verification
• Wait for approval before returning the product
• Return the product in its original packaging if possible

4. Return Process

Once your return is approved, we will arrange a pickup from your address at no additional cost. The delivery personnel will collect the product during their next visit to your area. Please keep the product ready for pickup.

5. Refund Amount & Method

The refund amount will be processed as follows:

• Full refund of the product price (minus any applicable discounts)
• No delivery charges will be deducted for approved returns
• Refund will be credited back to your original payment method or as cash upon the next delivery
• Refund processing may take 5-7 business days after product verification

6. Damaged or Defective Products

For products that arrive damaged or defective, we will replace them immediately on the next delivery at no cost. In some cases, we may process a refund instead if replacement is not possible. Please report damage within 24 hours of delivery with photographic evidence.

7. Wrong Item Delivered

If we deliver the wrong product by mistake, we will replace it with the correct item on the next delivery at no cost. The incorrect item can be picked up during the replacement delivery. Please inform us within 24 hours of delivery for immediate resolution.

8. Missing Items

If any item from your order is missing, please report it within 24 hours with your order details. We will verify the order and either deliver the missing item or issue a refund for the same. Please keep your original order confirmation handy.

9. Partial Refunds

Partial refunds may apply if only some items in a multi-item order are returned or if the product is partially used. The refund amount will be calculated based on the quantity returned and verified condition of the product.

10. Quality Assurance

We take pride in sourcing fresh, high-quality groceries. If you receive a product that does not meet our quality standards (freshness, ripeness, appearance), please contact us immediately. We are committed to customer satisfaction and will make it right.

11. No Questions Asked Policy

For genuine issues with products, we believe in a customer-first approach. If you are not satisfied with the quality or condition of any product, we will accept the return and process a refund without unnecessary complications. Your satisfaction is our priority.

12. Dispute Resolution

In case of any disputes or disagreements regarding returns or refunds, please contact our customer service team. We will investigate and resolve the matter fairly within 7 business days. We aim for a win-win solution for both parties.

13. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Any changes will be posted on our website with an updated date. Continued use of our services implies your acceptance of the updated policy.

14. Contact Us

For any questions about returns or refunds, please contact us:

• Company:
• Address:
• Phone / WhatsApp:
• Hours: Monday to Sunday, 8:00 AM to 10:00 PM

✓ We stand behind the quality of our products. Your satisfaction is guaranteed!